Use secure messaging instead of regular email.
Secure messaging is recommended in place of regular email, especially if you’re sending us personal information. Just log in or from HRAgo® (mobile app) and click the envelope icon.
We don’t want to lose track of you! Make sure we have your current address.
Log in and click My Profile to check and update your mailing address and other important information.
We’ve implemented multifactor authentication for your protection.
Protecting your personal information is something we take very seriously. That’s why we’ve implemented multifactor authentication (MFA) for all online logins. After entering your username and password, just follow the directions and choose how you’d like to set up MFA for your account.
MFA better protects you by adding another layer of security. It makes it harder for thieves to log in as if they were you and steal your personal information. With MFA, bad actors would need to know your mobile number and/or email address in addition to your username and password to gain access to your account.
Have you separated from service or retired? Please tell us!
This is important! Please give us a call at 1-888-659-8828 if you’re no longer working for the employer who set up your HRA. Your employer may have reported your separation date, but it never hurts to double check. If your health reimbursement arrangement (HRA) was claims eligible while you were working, reporting your separation date will help protect your account from Medicare coordination. If your HRA provides only post-separation claims eligibility, reporting your separation date may help us set up your claims eligibility so you can start using your HRA.
Elect Limited HRA coverage if your HRA is at risk due to Medicare coordination.
Ask yourself these questions: Is my HRA claims eligible? Am I or someone covered under my HRA on Medicare? If you answered “yes” to both of these questions and you’re still working for the employer who set up your HRA, you should consider electing Limited HRA coverage. If you don’t, Medicare could take your HRA funds to cover prior claims paid by Medicare. Plus, it is likely Medicare won’t pay further claims until after you’ve used up all of your HRA benefits. To elect Limited HRA coverage, contact our Customer Care Center at 1-888-659-8828.
For more details, visit the Video Library and watch our new How Your HRA Coordinates with Other Benefits video.
Register online to help protect your privacy.
It’s never been more important to protect your privacy. We use several proactive measures to maintain the highest levels of security. But, you can help by registering online and creating a username and password. This will help protect your account against unauthorized access. Just click the Participant Login button, and follow the instructions.
The annual Medicare Part D Notice is available.
To review online, log in and click Resources, or contact our Customer Care Center to request a paper copy.
A Summary of Benefits and Coverage is available.
We’re required to make a Summary of Benefits and Coverage (SBC) available annually. The purpose of the SBC is to help consumers compare group health plan (insurance) benefits. While your HRA is a group health plan, it is not insurance. You’ll notice that some of the information and defined terms in the SBC are not applicable to your HRA coverage. To review, log in and click Resources, or contact our Customer Care Center at 1-888-659-8828 to request paper a copy.