Update Your Mailing Address

Thank you for helping us keep our records up to date. Please update your mailing address using one of the options below. Also, go green and elect e-communication! It is faster and more convenient than waiting for paper documents in the mail.

Online

Click here to log in to your account under the new portal (see NOTE below). After registering (if necessary) and logging in to your account, click My Profile from the menu bar to display your Contact Information. To make changes, click the Update button to display the Update Contact Information screen. After entering your updates, click the Save button.

 

To elect e-communication, click Account Preferences from the My Profile screen while you are still logged in to your account. Then, click the Update E-Communication button to display the Update E-Communication screen. After entering your email address, click the Save button. Also, read the E-communication Information below.

 

NOTE:  The online participant portal was upgraded earlier this year. If you are wanting to log in for the first time since March 9, 2015, you should first click here to register now and follow the online registration instructions.

Telephone

Call our customer care center at 1-888-659-8828. A customer care representative is available to take your call Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. Pacific Time. If calling after hours, leave us a voicemail message. Include your name, telephone number, current mailing address, and email address.

 

To elect e-communication, tell the customer care representative you want e-communication or include your current email address and

"I want e-communication" in your voicemail message with your updated mailing address. Also, read the E-communication Information below.

Email

Send an email to customercare@hraveba.org. Include your name, telephone number, and current mailing address. For faster processing, please send your email update from the email address (if any) we have on file for you.

 

To elect e-communication, include your current email address and "I want e-communication" in the email with your updated mailing address. Also, read the E-communication Information below.

E-communication Information:  If you elect e-communication, please note that after logging in to your account at www.hraveba.org, you (1) may withdraw your consent for electronic documents at any time without charge by updating your account preferences; (2) will be able to view and print copies of electronic documents (you may request paper copies at no charge by contacting the customer care center); and (3) can update your email address on file by updating your contact information. To access electronic documents, you will need a copy of Adobe Acrobat Reader software loaded on your computer. You can download and install a free copy at www.adobe.com. Documents provided electronically will not be mailed via U.S. Mail.

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