FAQ Benefits Card

Benefits Card

Do you offer a debit card?

Yes, our OneBridge Visa® Benefits Card lets you instantly pay for qualified medical expenses directly from your HRA. Just swipe your card to pay for things like office visits, prescriptions, lab work, hospital stays, and dental and vision services.

To learn more, watch our Using Your Benefits Card video and read our Benefits Card FAQ.

How can I get a debit card?

Benefits Cards are mailed to all new participants upon enrollment. If you need to request an additional or replacement card, contact our Customer Care Center.

Why do I have to sometimes provide documentation when I use my debit card?

The IRS requires us to verify that every Benefits Card payment is for a qualified medical expense. We can usually do this from the electronic transaction data we receive. If not, we’ll let you know right away by mail, email, or through our mobile app, HRAgo®.

The OneBridge Visa® Benefits Card is issued by The Bancorp Bank, N.A., Member FDIC, pursuant to a license from Visa U.S.A. Inc. and may be used for qualified expenses wherever Visa debit cards are accepted. See Cardholder Agreement for details.